TERMS AND CONDITIONS

General

1. You have completed filling in the registration forms that should include (for Membership & Personal Training):

• Personal details
• Health Declaration
• Physical Activity Readiness - Questions (PAR-Q)

1. You acknowledged that the membership, services or products purchased are personal, non-assignable, non-transferable, and non-refundable.
2. For walk-in gym usage customers: You acknowledge your participation in any physical activity/exercises within the Elite Alpha Fitness Functional Gym is at your own risk which may expose you to many inherent risks, including accidents, injury, illness, or even death.
3. You are expected to act in accordance with Elite Alpha Fitness values.

Membership

1. You acknowledged that the membership benefits are only applicable within 30 days of calendar dates and fully commence upon complete payment received. In the occurrence of uncompleted usage of benefits such as partially attended classes, hence no extension of membership will be given unless stated by Elite Alpha Fitness.
2. Elite Alpha Fitness has the right to occasionally assign/adjust the Membership benefits.
3. Membership benefits are as follows:

• Usage of Gym Facility & Access
• Group Fitness

1. One-hour class sessions
2. Fixed schedule by Elite Alpha Fitness
3. No rescheduling if you are unable to attend

• Free Guest Invitation
• Others (If any)

Walk-In

1. You are highly encouraged to book your sessions in advance for group fitness.
2. You may do so for gym usage at any time provided that no classes / private sessions are conducted.
3. Group Fitness Class sessions: 

• Back to Back classes: You are allowed to join group fitness classes back to back provided that the class is not full and with the permission of the responsible Coach at that time. 

Personal Training

1. Scheduling for sessions shall be made with the trainers in charge.
2. You are encouraged to book your slots 24 hours prior to the session.
3. You are allowed to cancel the sessions and reschedule with the trainers provided that you notify your trainer at least 12 hours prior to the session. Unable to do so may cause you to lose those sessions and no refunds will be made.
4. If you are late for your session, your session will be reduced in accordance with that time. If you are more than 25 minutes late, your Trainer may choose to cancel the session and you may lose that session, in which case no refund will be made.
5. If your Trainer is more than 10 minutes late for your session you will be entitled to a complimentary session, along with any remaining time you still have for that session.
6. All Personal Training package purchase options have a 60-day expiry.
7. Extension of session validity is at the discretion of your trainers.

• In the occurrence of serious injury that was an accident during the sessions between you and the trainers. You may request an extension of 3 months period for the sessions.
• In the occurrence of a serious illness or injury that happen not related to your sessions with the trainers, no extension will be given.
• If for any medical reason, you are no longer able to complete any Personal Training sessions, you will be given a refund on any outstanding sessions. We may ask for you to provide proof.

Payment

1. All payments for any membership, services or product by Elite Alpha Fitness shall be made by the counter (Elite Alpha Fitness Functional Gym, UBD Sports Complex. First Floor) or via BIBD Transfer (00-015-01-0062724).
2. No refunds will be given for any payments that have been made unless:

• Overpaid
• Unable to complete sessions due to serious medical reasons. We may ask for you to provide proof.

Gym Usage

1. You are expected to respect Elite Alpha Fitness coaches, staff members, guests clients to ensure a respectful, safe and enjoyable environment.
2. We do not permit disrespectful conduct towards Elite Alpha Fitness coaches, staff, members, or guest clients, including but not limited to vulgar, profane, indecent, offensive, violent, hostile, aggressive, threatening, harassing, stalking fraudulent or other inappropriate conduct or language.
3. No smoking.
4. No children under 18 years old without parental supervision.
5. You are responsible for your belongings. (Elite Alpha Fitness will not be responsible for any lost or stolen items).
6. Proper workout attire should be worn.
7. No bare feet allowed.
8. Shirts must be worn at all times.
9. Sand/Dirt must be removed from shoes before entering the facility.
10. Please be considerate to others when using the equipment.
11. Please wipe down the equipment after using it.
12. Please always use weight collars for your safety and that of others.
13. Please re-rack all equipment after use.
14. Do not drop the weights or lean them up against mirrored areas.
15. Do not drop the weights from any positions higher than your hips.
16. Please use the floor mat provided if you are lifting heavy weights.
17. We strongly advise you to stop exercising / physical activity immediately if you feel pain, dizziness or shortness of breath.
18. Always use caution in case of fire or alarm and leave the building immediately.
19. Violation against any of the stated terms and conditions will be taken seriously, you will be asked to leave the gym/premises.

Provision of Personal Data

All of your details & information will be kept confidential. We may also contact you from time to time with information about fitness and wellness, promotions, special offers and other materials about Elite Alpha Fitness services and products.

Rewards Collection / Redemption

1. You are liable to collect the prizes in person, unless due to acceptable reasoning. 
2.  You are required to fill in details upon collection. 
3. Failure to collect/redeem within 60 days period, your prizes no longer valid for collection/redemption.
   

Waiver of Liability

You are aware that your participation in any of Elite Alpha Fitness's physical activity, fitness programs and events or within its functional gym may involve the risk of injury and even the possibility of death. You understand and acknowledge that you are voluntarily engaging in any of the stated and that you are at your own risk. You agree, for yourself and anyone entitled to act on my behalf, to HOLD HARMLESS, WAIVE AND RELEASE Elite Alpha Fitness, its coaches, employees, organizers, representatives, and successors from any responsibility, liabilities, demands, or claims of any kind arising out of my participation in the Elite Alpha Fitness physical activity, fitness programs and/or events.